Warranty & Replacement

Last updated: June 2026

At BBQ SHO, we are committed to providing reliable BBQ and outdoor cooking products while ensuring customer satisfaction. This Warranty & Replacement Policy explains the terms under which products purchased from our store may be eligible for warranty service, replacement, repair, refund, or store credit.

Warranty Coverage

All products sold by BBQ SHO are covered by a limited warranty against defects in materials and workmanship for a period of 30 days from the date of delivery, unless otherwise stated on the product page.

This limited warranty applies only to products used under normal conditions and as intended.

The warranty does not cover damage caused by:

  • Improper handling, misuse, or abuse

  • Accidental damage or impact

  • Unauthorized modifications or repairs

  • Normal wear and tear from regular use

  • Incorrect assembly, installation, storage, or maintenance

  • Damage caused by weather exposure, fire, water, or external conditions beyond normal product use

How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

  1. Prepare your order number and proof of purchase.

  2. Take clear photos or videos showing the defect or issue.

  3. Contact our support team with the relevant details.

Contact information for warranty claims:

Email: sales@bbqsho.co.uk

Phone: +44 7455 102778

Business Address: 29 Carr Lane, Kingston upon Hull, Hull, HU1 3RD, United Kingdom

Once we receive your warranty request, we will review it and respond with further instructions within 3–5 business days.

Remedies Under Warranty

If your warranty claim is approved, BBQ SHO may, at its discretion:

  • Repair the defective product

  • Replace the product

  • Provide a refund

  • Provide store credit

Shipping costs related to approved warranty returns may be covered or reimbursed at our discretion.

Exclusions

This Warranty & Replacement Policy does not cover:

  • Products purchased from unauthorized resellers

  • Items without valid proof of purchase

  • Cosmetic damage that does not affect product functionality

  • Damage caused by misuse, neglect, or improper care

  • Products returned without prior approval

  • Damage caused by normal wear and tear

Limitation of Liability

To the fullest extent permitted by applicable law, BBQ SHO’s liability under this warranty is limited to the remedies described above.

We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

Changes to This Warranty Policy

We may update this Warranty & Replacement Policy from time to time. When updates are made, the “Last updated” date at the top of this policy will be revised.

Contact Information

If you have questions about this Warranty & Replacement Policy or wish to submit a claim, please contact us:

Store Name: BBQ SHO

Physical Address: 29 Carr Lane, Kingston upon Hull, Hull, HU1 3RD, United Kingdom

Phone: +44 7455 102778

Email: sales@bbqsho.co.uk

Business Hours:
11:00 AM – 6:30 PM GMT
Monday – Saturday

Sunday: Closed

Order Cut-Off Time:
6:00 PM GMT