Refund policy
BBQ SHO Return and Refund Policy
Thank you for choosing BBQ SHO for your BBQ and outdoor cooking needs. We are committed to providing a reliable customer experience. To ensure a clear and efficient return and refund process, we have outlined the following guidelines.
1. Return Eligibility Period
BBQ SHO provides a 30-day window for initiating a return, commencing from the date of receipt of your merchandise.
1.1 Accepted Product Condition
To be eligible for a return, the product must be in new, unused condition, with all original tags, labels, manuals, accessories, and packaging materials intact.
Products showing signs of use, wear, installation, assembly, damage, or missing parts may not be accepted for return.
2. Initiation of a Return
To formally initiate a return, please contact our support team via email at:
Our team will provide you with return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Please be advised that merchandise returned without prior approval may be refused.
3. Shipping Costs for Returns
The party responsible for return shipping costs is determined by the nature of the return.
Defective or Incorrect Merchandise
If the item received is defective, damaged, or incorrect, BBQ SHO will provide instructions for the return and may provide a prepaid return shipping label where applicable.
Customer Remorse / Non-Defective Returns
If the return is due to customer preference, incorrect order selection, change of mind, or any non-defective reason, the customer is responsible for all associated return shipping costs.
4. Inspection and Resolution for Damaged or Inaccurate Shipments
Upon delivery, we strongly advise customers to inspect their order carefully.
If you identify any damage, inaccuracies, missing items, or discrepancies with the products received, you must notify us promptly via email:
Please include your order number, a description of the issue, and clear photos where applicable.
We are committed to providing a swift and efficient resolution for any such issues.
5. Exchanges
Exchanges are processed exclusively for merchandise deemed damaged, inaccurate, or defective.
Should you require an exchange, please contact:
for further assistance and processing.
6. Fees and Charges
BBQ SHO maintains a policy of transparency regarding return-related charges:
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Restocking Fee: No restocking fee will be applied to any eligible return.
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Restoration Fee: No restoration fee will be applied to your return.
7. Refund Processing
Upon the successful receipt and inspection of the returned merchandise, we will issue a formal notification regarding the status of your refund.
If the return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method.
Please allow 7 business days for the credit to be reflected in your account.
The final timeline for posting of the refund is subject to the policies of your respective bank, card provider, or payment processor.
Contact Information
Store Name: BBQ SHO
Physical Address: 29 Carr Lane, Kingston upon Hull, Hull, HU1 3RD, United Kingdom
Phone: +44 7455 102778
Email: sales@bbqsho.co.uk
Business Hours: 11:00 AM – 6:30 PM UK Time (Monday – Saturday)
Sunday: Closed
Order Cut-Off Time:
6:00 PM UK Time